General Conditions of Sale Magic Mastering

 

1 - Introduction
2 - Order
3 - Product information
4 - Price
5 - Availability
6 - Delivery method
7 - Approval
8 - Secure payment
9 - Right of withdrawal and exception
10 - Back
11 - Warranties and after-sales service (SAV)
12 - Litigation and liability
13 - Intellectual Property
14 - Protection of personal data
15 - Discount code for an item

 

1. Introduction

The general conditions of sale detailed below (hereinafter referred to as the "General Conditions") govern the contractual relationship between any user of the magic-mastering.com site (hereinafter referred to as a "User" or "You") and PRIKOSNOVENIE whose registered office is located at 1, rue Saint Nicolas 44190 CLISSON n° Siret 39483722300046 (hereinafter referred to as "PRIKOSNOVENIE"). It is specified that MAGIC-MASTERING is a trademark of SCOP PRIKOSNOVENIE.

These general conditions of sale are the only ones applicable and replace all other conditions. Prikosnovenie may occasionally be required to modify certain provisions of its general conditions, so these must be reread before each visit to the Magic-mastering.com site (hereinafter referred to as the "Site"). These modifications are enforceable from the time they are posted online and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.

By accessing the Site, you agree to comply with the General Conditions as well as the Conditions of Use appearing therein.

2. Place an order
To place your order, we provide you with four means:
• By Internet on our site: www.magic-mastering.com 24/24h and 7/7d
• By email: magicm2@orange.fr
• By transfer
• By mail accompanied by a printout of your order and your method of payment addressed to: PRIKOSNOVENIE 1, rue Saint Nicolas 44190 CLISSON. We will confirm its receipt by email if we have it.

3. Product information
Magic Mastering takes the greatest care in posting information relating to the essential characteristics of the products online, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products. However, it is not mandatory that a product sheet contains all the technical characteristics: this for two reasons.
1 - We prefer to write personal ratings and reviews.
2- The technical characteristics are all on the product sheets of the websites of the manufacturers of the products.
All the accessories contained in the packages sold on magic-mastering.com are accessories from compatible brands and manufacturer brands.

4. Price
The sale prices indicated on the Site are in euros and include all taxes but excluding delivery costs. Any delivery costs are indicated to the User as they choose products and are invoiced to them at the end of the order in addition to the price of the selected products.
The prices appear in euros. We reserve the right to modify our prices at any time (in particular because of the fluctuation of the course of the dollar and the pound).

5. Availability
We will honor your order within the limits of our available stocks.
If one of the products ordered is not available in our stocks, we undertake to contact you by e-mail within 7 days from the date of your order in order to inform you of this and to tell you within what timeframe, this product could be delivered to you. For products not stocked with us, our offers are valid subject to availability from our suppliers. Its indications on the availability of the products are provided to you when you place your order. This information coming directly from our suppliers, errors or exceptional modifications are beyond our control and cannot engage our responsibility.
The times indicated are average times and correspond to processing times and delivery. In case of deliverable items on different dates given their availability, the delivery time is based on the average time. To improve the Magic-mastering.com service, however, reserves the right to split deliveries, this will be with your agreement (by telephone or email). Participation in processing and shipping costs will only be charged for a single shipment. Prikosnovenie cannot be held responsible for the consequences due to a delay in delivery. Any order not shipped within 30 days of the order may be canceled by the User by simply sending an e-mail).
The availabilities displayed are given for information only and in no way represent a contractual commitment.

6. Method of delivery
Your order will be delivered to you at the address you gave us when you placed your order.
We offer 3 delivery methods:
• Express delivery
• This choice of delivery allows you to receive your package within 24 hours thanks to Chronopost.
• Your order placed before 1 p.m. will be processed the same day, if the product was indicated as available on the site.
• Standard delivery
• This choice of delivery allows you to receive your package within 72 hours thanks to the Post Office and the Colissimo Expert service.
• Your order placed before 1pm will be processed the same day if the product was indicated as available on the site.
• The costs incurred for this option depend on the item selected.
• Please note: any order over 1500 Euros excluding postage will be sent by Chronopost or UPS courier.
We do our best to meet the delivery times mentioned on the Site. However, we cannot be held responsible for the consequences due to a delay in delivery or loss of parcels caused by a third party or by you or due to an unforeseeable and insurmountable cause constituting a case of force majeure.

In the event of non-receipt of a package within the time indicated, an investigation is conducted with the carrier and may take several days (eg: 21 days at the Post Office, 15 days for Chronopost). During this period, no refund or return can be made.

Upon receipt of your order, we recommend that you imperatively check the conformity of the products delivered with your order and indicate, if necessary, on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning them.

Without prejudice to the applicable legal warranties, we recommend that you send any reservations as to the lack of conformity of the products existing on the date of delivery as soon as possible by post to PRIKOSNOVENIE 1, rue Saint Nicolas 44190 CLISSON or email to prikos@wanadoo .Fr.

If the products need to be returned to us, please send them to PRIKOSNOVENIE 1, rue Saint Nicolas 44190 CLISSON. The return of products can only be accepted for products in their original state, namely in particular with their packaging, accessories, and instructions for use. Shipping costs are the responsibility of the User.

In the event of proven non-compliance, the User will have the choice between repairing or replacing the product unless the desired option entails a manifestly disproportionate cost compared to the other modality.

Finally, in the event of payment by check, we will only send the order upon receipt of the check on our account.

7. Approval
When you click on the "Validate" button after the order process, you declare that you accept the order and all of these General Terms and Conditions of Sale fully and without reservation. The data recorded on Magic-mastering.com constitutes proof of all transactions made by Magic-mastering.com and its customers.

8. Payment
For card payments, we use www.paypal.com and Paybox 3D secure.
For payment by check, simply send us, along with your order summary, your check payable to Prikosnovenie 1, rue Saint Nicolas 44190 CLISSON. Upon receipt of your check, we will inform you of receipt by email and we will ship your order as soon as the check is cashed in our account.

9. Right of withdrawal, exceptions and refund:

For products available and in stock, we allow you to benefit from the fourteen free days provided for by the consumer law of March 17, 2014, to return a product that does not satisfy you. You can return this product within this period, at your expense, accompanied by your invoice and the return authorization number that you will have obtained upon request in writing to magicm2@orange.fr, specifying the method chosen (reimbursement or credit). This return number is imperative; without the latter, the return of your product cannot be taken into account.

The deadlines mentioned above run from the day of receipt of the order.

Exceptions:
For products that are the subject of a special order following your request by email or telephone (rare products, manufactured not standardized and delivered to order), we do not make returns.
For products with the mention "On order" appearing during your order in the "availability" column of the basket, we reserve the decision to honor the order or not after discussion with the customer.

The right of withdrawal does not apply to products in the DIY section on which the customer has been able to intervene mechanically by a tightening action (using a screwdriver, Allen key or other). Indeed, this action may make the product unsuitable for resale for quality or safety reasons.

 
Refunds:
According to the consumer law of March 17, 2014, the professional has 14 days to refund the consumer who exercises his right of withdrawal.

Payment method for refund:
Payment by Paypal: The User is refunded by Paypal
Payment by bank transfer + payment by Paybox: The User will be refund by transfer. The User must therefore provide their RIB in pdf to the address: magicm2@orange.fr.
Alma x3, x4: The User is refunded by Alma

Refund costs:
Paypal and bank transfer: no bank fees
Paybox 3D secure, Prikosnovenie reserves a right of withdrawal of 0.8% of the refund amount which corresponds to the actual bank charges paid.
Alma x3, x4: administration fees

- 2.84% on the amount reimbursed in the event of a x3 payment

- 3.8% on the amount reimbursed in the event of a x4 payment

To avoid these bank charges, a Credit note may be requested by the User instead of refund.

Costs related to the mode of transport:
This right of withdrawal is exercised without penalty for standard Colissimo shipments with tracking in France.
For shipments outside France: the amount of shipping costs will be deducted from the reimbursement.
For shipments by courier (Chronopost, UPS): the amount of actual shipping costs will be deducted from the reimbursement.



10. Return
For products with a value of less than 1500€, we advise you to return the goods to us by registered mail or by post and to take out insurance for the market value of the products. This is necessary in the event of theft or loss of this merchandise by their services. In all cases, the return is made at the expense and risk of the consumer.
For products with a value of more than 1500€, a return by a carrier Chronopost, UPS, Fedex is required.
Only products will be accepted in new and complete condition (accessories, manuals, etc.), returned in their original packaging and sent to:
PRIKOSNOVENIE
1, rue Saint-Nicolas
44190 CLISSON

Any product that has been damaged, or whose original packaging has been damaged in conditions exceeding its simple opening, will not be refunded, or partially refunded under the conditions indicated below. If the item is returned incomplete or damaged to Prikosnovenie, a discount on its price will be applied according to the diagnosis made by us. We will justify to the customer the application of this discount by communicating to him a document drawn up by us.
The guarantee does not apply to the repair of damage resulting from a cause external to the device (for example, accident, shock, lightning, a fluctuation of current…) or from a fault of the customer resulting for example, use or installation that does not comply with the manufacturer's specifications, use that is harmful to the good preservation of the device, use of a commercial or collective nature, use of peripherals, unsuitable accessories or consumables.

11. Guarantees and after-sales services
You benefit from the legal guarantee against hidden defects. All our devices are guaranteed for two years, without prejudice to the applicable legal guarantees.
For any return of parcel, you must either return it to us by post (or other carrier, the carrier is mandatory from 1500 Euros in value) to the address:

PRIKOSNOVENIE

1, rue Saint Nicolas

44190 CLISSON

The costs of sending the article(s) are the responsibility of the customer for the two years of guarantee.
We then undertake to pay for any repairs from suppliers. Whatever the problem with your item, it is essential to enclose with the defective device a copy of the invoice, the warranty card for it (if present in the box) and the return slip.

The guarantees do not cover the repair of damage resulting from:
• a cause external to the device (for example, accident, shock, lightning, a fluctuation in current, etc.),
• fault on the part of the customer resulting, for example, from use or installation that does not comply with the manufacturer's specifications,
• use that is harmful to the good preservation of the device,
• commercial or collective use, the use of unsuitable peripherals, accessories or consumables.

Warranties do not cover:
• the replacement of consumables (batteries, light bulbs, fuses, antennas, portable headphones, microphones, wear of recording or reading heads, etc.),
• failures related to accessories (power cables, etc.),
• defects and their consequences due to the intervention of an unauthorized repairer
• defects and their consequences related to any external cause.

If the repair is not covered, the manufacturer will draw up an estimate.
Administrative costs will be requested by the manufacturer in the event of refusal to pay this estimate. If the estimate is approved, a check payable to PRIKOSNOVENIE and corresponding to the amount of the estimate must be sent to us.

Note for used gear purchased from Magic Mastering:
When purchasing used equipment from Magic Mastering, we will let you know how long the product warranty remains. The User may also contact the manufacturer to check if there is a manufacturer's warranty. However, on these used products we do not provide installation assistance. The user must call on the brand's online support.

12. Dispute and Liability
This contract is subject to French law.
The products offered comply with the French legislation in force and the standards applicable in France. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Prikosnovenie cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers. Of course, for any questions about the products, you can contact Magic Mastering at: 09 71 47 64 82.

Prikosnovenie cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flooding , fire. Prikosnovenie will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damages or costs, which may arise from the purchase of the products. We remind you that it is prudent to back up the data contained in the products purchased. Prikosnovenie cannot be held responsible for any loss of data, files or damage defined in the previous paragraph. The total or partial impossibility of using the products, in particular due to incompatibility of equipment, cannot give rise to any compensation or reimbursement or questioning of the responsibility of Prikosnovenie. Hypertext links may refer to sites other than the "Magic-mastering.com" site. Magic-mastering.com disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Prikosnovenie cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the courts of Nantes (France) will be competent.

13. Intellectual Property
All texts, comments, works, illustrations and images reproduced on the site "Magic-mastering.com" are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property without the prior authorization of Frédéric Chaplain.

14. Protection of personal data
The information that you communicate to us being essential for the treatment and the routing of the orders, the establishment of the invoices and the contracts of guarantee, their absence involves the cancellation of your order. By registering on the Site, you undertake to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the Site.

If you accepted it when you identified on the Site, promotional emails (electronic mail) offering you news, advice, etc. will be sent to you. You can ask to no longer receive e-mails from us at any time by clicking here or on the link provided for this purpose and inserted at the bottom of the page of each of the e-mails that we or one of our partners will send you.
Prikosnovenie undertakes not to disclose to third parties the information that you communicate to us. These are confidential. They will only be used by its internal services for the processing of your order and only to reinforce and personalize the communication between you and us, in particular by the newsletters of Magic-mastering.com to which you will have subscribed.

15- Discount code for an item
To thank you for your loyalty, we will be able to issue you discount codes communicated during certain telephone exchanges. You will thus obtain an immediate discount on the product concerned. To do this, simply enter your code on the article page of the corresponding product, in the "DISCOUNT COUPON" section, then press the "VALIDATE" button. Your product will be immediately added to the basket with a price reduced by the amount of the discount in euros.